Technical Assistance Centers
Ensuring customer satisfaction is crucial in today’s age of high expectations and severe competition, and doing so optimally is even more important given the cost pressures in the current environment. Both service providers and network equipment manufacturers are looking to optimize their support and maintenance costs and focus their internal resources on more strategic initiatives. Aricent has been helping leading players in the telecommunications space achieve these strategic objectives by taking over the support of their existing product lines and networks, and at the same time improving their customer satisfaction (CSAT) scores efficiently.
Rising costs and fierce competition is now driving companies to move beyond traditional service models and explore a more proactive and predictive approach to customer support. Moreover, companies are now leveraging new service channels including online support forums and social media as part of their technical assistance centers (TAC). Aricent’s Next Generation TAC services incorporate these technologies to help reduce risks and enhance customer satisfaction. Learn More
Aricent Technical Assistance Center (TAC) services provide 24×7 customer support across the globe. This offering encompasses the entire telecommunications spectrum − supporting multiple technologies and multi-vendor products.
We deliver the following benefits to our customers:
- Cost optimization: By working with Aricent, clients are able to release key internal resources for more strategic initiatives like R&D on new products.
- Improved customer satisfaction: Higher CSAT scores lead to improved customer loyalty for the client.
- Outcome/Performance-based pricing model: Our flexible business and pricing models allows the client to pay depending upon the outcome and performance of the engagement.
- Ongoing process improvements are ensured by stringent quality and reporting processes with regular reviews and calibrations